When it’s time to upgrade your voice services, you’ll likely consider more options than what a landline can offer. Voice over Internet Protocol (VoIP) can fulfill your needs for voice services, but there are a variety of other features and benefits that make investing in VoIP an opportunity to disrupt business practices and introduce new opportunities for collaboration and innovation.
The difference between landlines and VoIP: Landlines are your traditional copper lines that are physically connected to your phones. By contrast, VoIP relies on internet connectivity to transmit communications online. If landlines are the interstate system, VoIP is like airspace for helicopters, with complete flexibility to go where necessary and without any physical boundaries.
The benefits of switching to VoIP: Enterprises that invest in a transition to VoIP will experience benefits far beyond the cost savings that come with VoIP voice services. For companies that have a lot of international calls, savings on voice services can be substantial. In addition, a move to VoIP can offer the following advantages over a landline:
Scalability: As the enterprise requires more or fewer users, VoIP can easily scale to your needs. Even seasonality that impacts the need for additional phone lines or other services can easily be adjusted through VoIP.
Reduced costs: There’s no big investment in hardware or devices when implementing VoIP, and because the service provider handles maintenance, the IT department is freed up to work on more strategic plans and less troubleshooting. Also, finance departments tend to be fans of the subscription pay model that comes with VoIP, because it can be categorized as operating expenses, rather than having a single, large capital investment.
Features: The wide variety of features makes VoIP attractive to enterprises looking for ways to get an edge over their competition. Some of the features that are offered through VoIP systems may include:
- Unified communications, which allows for all communication formats including email, SMS, video conferencing and voice services to be accessed from a single application. This offers a consistent customer experience and streamlines communications.
- Video conferencing, which enables virtual teams to work as if they were in the same room and offers important benefits to human resources, who can interview via video conferencing and save on travel expenses.
- Improved productivity through the ability to access shared workspaces, real-time conferencing and other features.
- Options for managing mobile technology, including a single management platform for bring your own device (BYOD) programs.
To learn more about the ways in which VoIP can fuel productivity and improve the customer experience at your organization, contact us at Copper State Communications.