Cloud services and high speed connections have made many advanced functions possible for business, including telephony. Voice over Internet Protocol (VoIP) telephone systems use the Internet for phone calling as well as other communication methods. Enhanced productivity is a key benefit of this powerful technology, helping companies do more with their resources. Following are a few of the areas where VoIP boosts productivity.
Reduce Technical Issues
VoIP-based systems are simple to install and manage. Though they are so flexible and feature-rich, they require very little in the way of equipment. They’re designed for ease of use and are generally quite stable. In the event that the Internet connection that the system relies on does fail, calls can still be handled by way of forwarding to another phone or to voicemail. Missed opportunities are costly, and these systems do a great job of capturing every opportunity possible.
An increasing number of employees today have some sort of remote work arrangement with their company. Not only does telecommuting save the company money on office space, it also reduces absenteeism and has been shown to improve the satisfaction of workers. In addition, people who are able to work from home are typically less distracted and able to get more accomplished. VoIP facilitates remote work scenarios by keeping employees connected to company systems and optimally accessible to one another.
Better Call Management
From ensuring that customers reach the correct department or employee rapidly to helping workers respond quickly to messages left when they’re unavailable, VoIP is the right tool for the job. Voicemails can be converted to a more easily consumed email format and passed to appropriate resources efficiently. Caller ID helps employees determine critical calls versus non-priority contacts, and Virtual Assistants handle everything from call routing to silencing when necessary.
Improve Customer Service
A great way to promote customer satisfaction is by handling customer needs promptly and competently. VoIP-based services reduce hold times, convey valuable customer data automatically from one system to another, and help employees find the right resources quickly. Clients receive top notch assistance in minimal time, which goes a long way toward retention and word-of-mouth referrals.
Unify the Workforce
VoIP tools are the glue that connects globally distributed teams and creates allies across departments. Information can be conveyed instantly via IM, phone, or email. Using web or video chat, coworkers from around the world are able to collaborate as if they were in the same room. This builds relationships and strengthens the bonds of cooperation within the organization.
VoIP systems are a springboard for organizational productivity. With so many time saving and information sharing features included, nearly any type of business benefits from using VoIP. For more information on implementing a new system,contact Copper State today.