Hint: It’s not just about the hosted VoIP.
As business communications technology continues to evolve, we find it increasingly important that quality be of the highest priority. At Copper State Communications, we have always made it one of our chief goals to deliver quality solutions to our customers. But now more than ever, it is the component of our business model on which we refuse to compromise. Hence, our relationship with Red Rock Telecommunications.
There are a ton of hosted VoIP solutions out there, so why do we partner with Red Rock? The answer is: a number of reasons, its superior hosted VoIP solution for one. But we have found that our relationship with the company is unique in other respects and results in happy customers.
We See for Ourselves
For starters, Red Rock Telecommunications is a Phoenix-based company, making it ideally located for our relationship. This means we get local access to the company’s team and its data center — something we don’t get with providers in other states.
With some providers, it’s tricky to verify where their equipment is or what their capabilities are, so we often go by their word. Occasionally, we find out they can’t deliver on certain items, the customer has an outage, and we clean up the mess. With Red Rock, we are able to verify the capabilities of the team and facility with our own eyes, and are thus confident in supporting our customers with the company’s technology.
Putting the Customer First
We’ve also found that our priorities of quality and top-notch service are aligned with Red Rock’s business priorities. Red Rock wants zero churn, and will do anything and everything to deliver an outstanding customer experience.
Because our customer service goals are in line with each other’s, Copper State benefits from total control of the customer experience — something we’ve had to hand off in the past to other providers. We are able to apply our time-tested expertise in supporting our customers’ every need, from design to deployment, billing, and support. We aimed to find the right supplier that gives us the ability to take the service through the customer’s lifecycle.
Both Copper State’s and Red Rock’s mutual passions for providing the industry’s best solutions coupled with the highest quality customer service have made us ideal partners, and we look forward to continuing our valuable relationship.
Contact us to learn more about how our partnership with Red Rock can benefit your business.