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Our Team

A Message From Our President

In today’s fast-moving telecommunications space, there are hundreds of companies expanding, merging, shrinking, and disappearing. It’s difficult to establish a lasting relationship.

That’s why for over 35 years, Copper State Communications has always put our customers first. I am proud to be part of a company we started in 1982 — still bearing its original name — and to have nurtured its growth into one of the leaders in the industry.

It has been our privilege to serve companies across Arizona and the U.S. as their single point of contact for quality IT, telecommunications products, installation, service, and training. Today’s competitive business environment requires advanced technology solutions; your telephone and data network infrastructure are crucial components for everyday activities. Employees working from remote offices, at home, and on the road need to remain connected with customers and peers. Speed and efficiency are key attributes; broadband connectivity, network redundancies, and virtual private networks are becoming necessities, not luxuries.

You need to have a communications partner you can count on. That’s why more than 22,000 companies have turned to Copper State.

While our industry and customer needs have changed dramatically over the years, our commitment has not. We believe that being good is just not good enough. We endeavor to always be THE BEST, and our best is what you’ll always get from Copper State. You can trust our professionals to deliver the best long-term value for your business. We believe honesty, integrity, and fair dealing are the cornerstones of any ongoing business relationship, and they are essential to me and to Copper State Communications. We have the IT services and communications solutions you need to meet your goals within budget. Call us today — I guarantee you’ll be glad you did.

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Our Expert Team

Jeffrey Harris
Jeffrey Harris
Tucson Cable Technician
Royce Spratlin
Royce Spratlin
Phoenix Cable Technician
Aaron Gragg
Aaron Gragg
Phoenix Cable Technician
Conner West
Conner West
Tucson Cable Technician
Gabriel Majalca
Gabriel Majalca
Account Manager - Phoenix
Michell Middleton
Michell Middleton
Retention Specialist
David Albaugh
David Albaugh
Technical Field Manager - Flagstaff

Rudy Avevalo
Rudy Avevalo
Account Manager - Tucson
Isaac Reed
Isaac Reed
Phoenix Cable Technician
Paul Pawelczyk
Paul Pawelczyk
Phoenix Warehouse Clerk
Doug Dewitt
Doug Dewitt
Account Manager - Phoenix
Lorne McKenzie
Lorne McKenzie
Tucson Cabling Technician
Jason Wells
Jason Wells
Flagstaff Sales Manager
Patrick Lang
Patrick Lang
Solutions Engineer - Tucson
Steven Carper
Steven Carper
Cable Technician - Tucson
Cisco Valenzuela
Cisco Valenzuela
Account Manager - Tucson
Joe Bodnar
Joe Bodnar
Technical Field Engineer - Tucson
Jose Meza
Jose Meza
Project Crew Leader - Phoenix
Jason Behuniak
Jason Behuniak
Technical Support Engineer - Phoenix
Scott Tims
Scott Tims
Technical Field Engineer - Tucson
Fred Szyndlar
Fred Szyndlar
Technical Field Engineer - Tucson
Brian Garrison
Brian Garrison
Technical Field Engineer - Phoenix
Markas Coleman
Markas Coleman
Project Crew Leader - Phoenix
Lupe Hidalgo
Lupe Hidalgo
Project Crew Leader - Phoenix
Louis Anderson
Louis Anderson
Purchasing Manager
Tom Shinn
Tom Shinn
Technical Field Engineer - Flagstaff

With 29 years in the telecommunications industry, Tom has seen and worked on many types of phone systems.  As Copper State’s Voice Field Technician 3 based in Flagstaff, … Read More

Steve Gorski
Steve Gorski
Technical Field Engineer - Phoenix

Steve started in the industry with Copper State in 1996 and has seen many areas of the service side of the house.  Currently, as a Convergence Technician, Steve programs and installs many phone systems including Toshiba CIX and iPedge systems; Avaya IP Office 500V2 systems; and ShoreTel phone systems. Being a team player, Steve also has been known to run a data cable or two when the customer needed.  “I love the family feel and atmosphere here at Copper State and I have become friends and hang out with a few of my co-workers outside of the office” boasts Gorski.  “I also owe Steve Sutton and Roger Bingham the founders a lot of thanks for all they have done for me both personally and professionally”.  Steve is single with no kids or animals, so he spends his free time hunting, camping and shooting. He especially likes the trip to the lake to go fishing and hang out with friends

Jeffery Hollerup
Jeffery Hollerup
Technical Field Engineer - Phoenix

As a member of IT Services, Field support, the CSC team truly benefits from Jeffrey’s 16 years of experience prior to coming on board here in 2015.  Jeff loves the challenges our clients “provide” for him and he enjoys the efforts and the results from working on them.  Jeffrey is a recent transplant to AZ from CA and on his free time he loves spending time riding motorcycles, playing billiards, photography excursions and both camping and fishing.

 

John Ahrendt
John Ahrendt
Technical Field Engineer - Phoenix

John is one of our Senior Phone Technician approaching his 25th year with Copper State Communications.  “My favorite part of the company is the 2 owners – great people and I love working with them”

25 Years
Michael Lewis
Michael Lewis
vCIO

We are happy to have Michael returning to CSC in the role of Virtual CIO. He will be collaborating with and advising clients IT departments, formulating strategic IT goals, assist with planning IT budgets and facilitating technology changes within a business – all the same functions as a conventional CIO. Michael has extensive experience in the IT industry and has had training/certifications with Microsoft, VMWare, Cisco, Linux, SonicWALL and Ubiquiti to name just a few.

Marsha Aksentowitz
Marsha Aksentowitz
Senior Service & 3rd Party Coordinator

Marsha started her industry adventure with Copper State Communications, and she is quickly approaching her 20th anniversary with us and we could not be prouder. As the Dispatcher and Senior Service Coordinator for all of our offices and the 3rd Party Sales Coordinator, Marsha somehow still finds time to contribute to our success by answering phones for the IT help desk, repair, and AMC queues.

“The teamwork of all departments makes this company what it is today. Steve Sutton and Roger Bingham have always treated their employees as family.”

Married with one son and two adorable grandsons, she still has time to spoil her bird, Sunny. Marsha is an avid movie-goer, but is also happy at the beach, “any beach,” book in hand.

Douglas Bingham
Douglas Bingham
Technical Field Manager - Tucson

As one of the first “official hires” for Copper State in 1982, Doug supervises and coordinates all aspects of our technicians—from service to training to dispatching and installation. Doug has seen many trends and advances in technology throughout his 34 years in the industry, but he has most enjoyed the Copper State “family” and their joint efforts to work together for a common goal of helping their customers. In his free time, Doug capitalizes on his many opportunities to support any University of Arizona sporting event. Whether in person or on TV, Doug is a Wildcat through and through.

Roger Bingham
Roger Bingham
Co-founder

As the co-founder of Copper State Communications, Roger has displayed great pride in the company’s success in both sheer number of clients and longevity of the company.

“In such volatile markets as Communications and IT, the continual outstanding customer service acknowledged by our clients is both flattering and energizing–encouraging us to work every day to see what the next customer need will entail.”

With two grown children and five grandchildren, it is the day-to-day challenges of supporting customers and taking care of Copper State team members that fuel his desire to make the company the best it can be. When not at work, Roger can be found relaxing while woodworking or relieving stress in his pistol shooting competitions.

Cory Boston
Cory Boston
Solutions Engineer - Phoenix

Cory has been a member of the Copper State family for the past 22 years and has performed many roles. Today, Cory’s primary focus is assisting the CSC sales team and designing complete solutions for customers’ current and future needs.

“Working at Copper State Communications is great because of the family environment. Everyone cares about one another and the customer.”

Married with a daughter and a son, family is very important to Cory. In fact, family dinners happen at least three times a week in his household. When not engineering, Cory enjoys cruising, camping, and attending sporting events with his family.

Daniel Brelsford
Daniel Brelsford
Technical Field Engineer - Tucson

Daniel joined Copper State in 2011 and has been providing customer assistance and troubleshooting services for the CSC suite of software tools ever since.

Daniel’s favorite part of working at CSC? “The great team and being able to help those who need assistance.”

When not at CSC, Daniel enjoys reading, cooking, playing in a band, and rock climbing.

Donnie Brewer
Donnie Brewer
Technical Field Engineer - Phoenix

Trained and certified in the Nortel/Norstar, Nortel/Avaya BCM, ShoreTel, and Avaya IP Office platforms, Donnie has seen firsthand how this industry has changed over the past 33 years. Since joining the Copper State team in 2006, Donnie’s had quite a customer following. Many ask for him by name when they need assistance.

“Copper State has a family atmosphere and gives all employees the tools and ability to excel. It’s an exciting and rewarding place to work.”

Donnie has one grown daughter and two grandchildren. In addition to working with computer technology and A/V entertainment, he is an avid pool player and attends many national tournaments.

Cinde Cox
Cinde Cox
Technical Support Engineer

Originally a Copper State customer for 19 years, Cinde jumped over the fence at a chance to work at CSC. That was 16 years ago. In her CSC role, Cinde helps customers implement new services or upgrade existing carrier services. She is also involved with ordering, installation, billing, and repair services.

“It was great to learn that the CSC family culture that I experienced as a customer was true once I came on board.”

Cinde has a daughter, a white lab, two cats, one parrot ,and a 4 ½ foot ball python. When not working or “mothering,” she can be found fishing and gardening.

Jeannie Erli
Jeannie Erli
Carrier Services Director

Since 1993, Jeannie has been overseeing all aspects of the division including Sales/Presales Support, Carrier Contract Generation, and New Customer Implementation. She is directly involved in Customer Satisfaction, assisting with initial customer contracts and initial bill reviews. In addition, Jeannie is integral in multi-carrier vendor relations, ensuring a smooth overall integration of Carrier Services within Copper State’s portfolio.

Jeannie points to the sincere dedication to clients and the company’s “amazing family atmosphere” as to what makes Copper State different. “Everyone is proud to be part of the team and proud of the work they can supply each and every client.”

Jeannie is a mother of two wonderful girls and proud Nana to the apple of her eye, her grandson. She loves to travel and take to the open road on her Harley. She spends as much time as possible outdoors: hiking, camping, on the lake, or just being with her two rescue dogs.

Dave Gilson
Dave Gilson
Solutions Engineer - Phoenix

With more than 30 years experience, Dave closely interacts with the technicians and handles project and labor scheduling, site visits and maintaining project schedules, coordination of project materials (procurement and delivery), staff training implementation and certification, and developing procedures for using test or termination equipment.

Dave came on board with Copper State in 2008 through the acquisition of Tele-Digit, a Flagstaff communications company of which he’d been with since 1985. Other experience includes acting as a Bell Systems Operator and four years in the Navy (three as a telephone technician).

“I truly enjoy the people I work with at Copper State and I especially enjoy the customers. It’s a great feeling to finish a job and have the customer satisfied.”

Dave is an Ohio native, father of two girls, and grandfather of six. He enjoys coaching baseball and having family time on California beaches where he can either boogie board or watch his beloved Angels play.

Kevin Haugen
Kevin Haugen
Major Account Executive - Phoenix

As one of Copper State’s most tenured Major Account Executives, Kevin offers a lot of value to clients with his 19 years of Telecommunications experience and Carrier Services cost-containment expertise. Whether providing more services for the same price or reducing their current expenses, Kevin utilizes his industry experience and leans on his coaching and motivational speaking background to help his clients “help themselves.”

His favorite aspects of working at Copper State are the people and when his clients say, “Great, we can procure that service through you, too!” He loves connecting businesses to technology with the Copper State portfolio of products and services.

As a father of three younger boys, he loves to “escape” by going to movies with his wife of 14 years. He also enjoys his dogs, golf, traveling the back roads of Arizona, hiking with his boys, fly fishing with buddies, and cross-country road trips with the family visiting national parks.

Mark Jacobson
Mark Jacobson
Technical Support Manager - Tucson

Mark began his telecommunications journey at Copper State 18 years ago.

Mark loves his position because “It’s soooo exciting. You never know what task is going to show up in the service queue or which customer it is for. There are many customers that I have formed a good bond with over the years.”

Scott Kerbaugh
Scott Kerbaugh
Structured Cabling Sales Manager - Phoenix
Marcia Krumwiede
Marcia Krumwiede
Sales Development Specialist - Tucson

Marcia has made the most of her 12 years here at Copper State. She has maintained many positions and gained significant experience – directly impacting her current success as a Sales Development Specialist. Marcia has an outstanding talent of taking new employees under her wing and teaching them about the company, processes, CRM software, and more.

“Some of the things I like best about working at Copper State include helping new Account Executives become familiar and comfortable with our lines of business, processes and many internal systems. I also enjoy working with the many wonderful clients and helping them understand and capitalize on their technology.”

When not spending time with her amazing family, Marcia loves traveling, reading, yoga, and volunteering.

Ian Miller
Ian Miller
Sales Manager - Tucson

Ian started with Copper State in 2012 and genuinely enjoys providing clients with the right technology and Telecommunications solutions to fit their business needs. Ian’s philosophy—providing customers with the best solution and the most outstanding customer service possible—lines up perfectly with the Copper State mission statement.

When not wearing his work hat, Ian loves spending time with his wife, three kids, two dogs, and other friends and family. He especially enjoys outdoor activities like hiking, camping, and fishing. If you want to really get to know Ian, challenge him in one of his other hobbies like racquetball, chess, archery, or treasure hunting.

Gary Neiman
Gary Neiman
Network Administrator - Phoenix

Though Gary is Copper State’s Network Administrator, you will find him helping in many other areas regarding our overall computer systems.  Gary started at CSC in 1987 and has seen the growth of the company firsthand. Not to mention, all employees know Gary.

“I tell everyone that CSC is like my second family! Everyone working together to get the right solution both internally and for our customers – that’s what fuels my energy.”

Gary is married and enjoys bringing in his little dog to the office to say hi to everyone. When not taking care of networks, one can find him competing in various competitive shooting events.

Janine Pfeifer
Janine Pfeifer
Sr Financial Analyst - Tucson

In Janine’s 23 years at Copper State,  she has been responsible for Accounts Receivable, Contract Maintenance, End-of-Month Journal Entries, and even Special Projects.

Janine loves “being able to help implement new processes and streamline existing procedures as well as helping co-workers and clients.”

Janine is married with two rescue dogs and three cats. She enjoys traveling, photography, spending time with her family and friends, and attending sci-fi/pop culture conventions. Janine also provides food and supplies to the homeless kids and their dogs in the downtown Tucson area.

Joe Radetich
Joe Radetich
Major Account Executive - Phoenix

A Major Account Executive since his arrival in 2004, Joe capitalizes on more than 30 years of experience on both the technical and the sales sides of communications. Joe’s expertise lies in working with Enterprise clients interested in capitalizing on the efficiency of VoIP, on-premise solutions, Contact Center applications, Unified Communications, mobility, wireless, and even general consultation.

“I love how we provide world-class products and world-class support to our customers.”

Married with grown children, Joe came to Arizona via New York and he has a deep passion for football.

Karen Roberts
Karen Roberts
Managing Director

Karen joined our team in mid-2012 and has more than 16 years of experience. Her promotion to Director of Finance and Administration shows how valuable she is to the Copper State wheel of business. Under her direction, the Accounting, Human Resources, and Administrative teams are efficient and streamlined in their functions to effectively meet the business needs of Copper State.

“We’re all in the boat together paddling toward a common purpose, which is providing the best service to our customers.”

When not “herding the corporate cats,” Karen loves spending time with her spouse at home with their cat and three rescue dogs. She enjoys her backyard but also likes to go to Flagstaff to get away from the desert heat. Karen was once a competitive dragon boat paddler from 2003 to 2007 along the west coast. From Kelowna, British Columbia to San Diego with stops in-between, she traveled to multiple races each year.

Michael Shea
Michael Shea
Technical Field Manager - Phoenix

With 30 years of experience and as a staple on the Copper State roster since 1991, Michael focuses on thinking “outside the box” and championing clients’ needs—no matter the size or scale. Michael is tasked with overseeing the Phoenix day-to-day operations for Service and Installation technicians.

“Our Clients love how the Copper State technicians use their iPads to share real-time customer information between the techs and the corporate offices. Having all parties on the same page simultaneously dramatically improves our Customer Service.”

When not at work, Michael enjoys spending time at home with his wife and daughter and playing with as many technology gadgets as possible, because he cannot do that while out camping and riding ATVs throughout Arizona.

Bryan Simmons
Bryan Simmons
Customer Solutions Sales Director

Bryan has more than 30 years experience and started with us in 1990 and he wears many hats at Copper State. Not only is he the Director of Project Management and Customer Solutions, Bryan oversees all of the Hardware Sales (including phone systems, wireless access points, and switches) as well as administers the Project Management and Sales Engineering staff for the company.

“Copper State is my second family. I love the fact that we are big enough to matter yet small enough to be nimble, which is an incredible advantage when designing unique solutions for customers.”

It is apparent that he enjoys a full schedule either at work or at home with his wife, three girls and one boy, four dogs and two cats. In the event that he has a few minutes to himself, Bryan enjoys wrestling, MMA, hiking, beaches, and spending time with his family and friends.

Joanna Stidham
Joanna Stidham
Corporate Receptionist - Tucson

With 10 years of prior experience, Joanna has been with Copper State Communications since 2009.

“I get to assist both customers and CSC personnel, and I sincerely love helping people and making them feel valued.”

With five grown kids and two amazing grandsons, she keeps her after-work schedule full with family. She enjoys music, trees, reading, mountains, cross-stitch, California, baking, hiking, and watching sports – especially volleyball.

Steve Sutton
Steve Sutton
President and Co-Founder

As the President and Co-Founder, Steve is a true “hands on” team member here at Copper State. Steve stepped into telecom about five years prior to co-founding Copper State. That was 34 years ago, and he claims it has been an adventure ever since.

“We have a simple philosophy here: Show up on time. Do what you say you will do. Finish what you start. And say please and thank you. It is amazing what happens when our team gives just a bit more than what’s expected. The outstanding Customer Satisfaction surveys reflect that effort.”

When Steve is not working on a team that takes great pride in making Copper State clients proud, he recruits the help of his wife and college-age daughter in corralling their crazy Jack Russell Terrier. Additionally, Steve loves everything outdoors: road cycling, mountain biking, hiking, fishing, shooting and hunting. And when he needs his mental timeout, he really enjoys a difficult Sudoku puzzle!

John Tanner
John Tanner
Technical Field Engineer - Phoenix

With 10 years of industry experience, John joined the Copper State team in 2013 and hit the ground running.

John enjoys the “great support staff and the ability to assist customers efficiently.” He also brings a unique skillset and personality that makes customer visits even more enjoyable.

Married with four kids, John finds time to do some computer programming, web design, and video game production.

Doug Tenhagen
Doug Tenhagen
Senior Account Manager - Phoenix

A Copper State team member for over 25 years, Doug works with existing clients to maintain their existing infrastructure. With a focus on telephone and Unified Communication systems, Doug is often consulting clients on cabling and video surveillance implementation or collaborating with the team on Dial Tone and Internet services.

“I work closely with our clients to ensure that their office and communications technology is current, so they have an edge on their competition.” Copper State’s edge? Doug credits a continual commitment to their clients and his outstanding team of co-workers.

Doug is married with one daughter away from home and one rescue dog still at home. He and his wife love photography and traveling so they take an overseas trip every other year to expand their worldly experiences. Doug also enjoys hiking and reading, and he’s known for his secret talent: billiards. He plays in a national tournament in Las Vegas every summer.

Travis Thompson
Travis Thompson
Technical Operations Manager

A strong work ethic and 23 years of experience, Copper State truly benefits from Travis’s individual IT skill set and dedication. Not only does Travis oversee the day-to-day operations of our corporate help-desk and the numerous IT Field Technicians supportingour customers, Travis is always evaluating new technologies to see how Copper State can better serve our clients.

“Since the day I started here in 1996, Copper State has always felt family-oriented to me. The genuine care and interest in all employees and the focus to provide the best customer support we can is something we believe in every day.”

Travis and his wife enjoy family time with their two daughters and son along with their two granddaughters. When not knee-deep in IT, family, or friends, Travis likes to play softball, golf, and ride his Harley.

Matthew Traylor
Matthew Traylor
Technical Support Engineer - Phoenix

A self-proclaimed technology junkie, Matthew joined the family in 2013 and has more than 10 years of industry experience. In his role, Matthew directly assists Copper State Managed Services customers with all of their technical needs.

“I love technology. There is plenty to learn at CSC and there is a sense of family here. I have never had an environment quite like this.”

Matthew is married with a 7-year-old little girl and two dogs. When not at work, you can find him enjoying a craft beer, “geeking out” watching a sci-fi movie, or playing his drums.

Steven Van Houten
Steven Van Houten
Technical Operations Director

Steven was one of Copper State’s first Free Agent acquisitions 33 years ago. After his outstanding work in the field, Steven not only oversees the entire technical operations, but purchasing and warehousing as well. In addition, Steven serves as Copper State’s Fleet Manager and OSHA Safety Officer, and he considers himself fortunate to have spent 90% of his 37 years in the telecom industry at home here at Copper State.

“From the first day I started at Copper State, the core belief has been that customer service is the most important thing we can provide.”

When not at work, one could find him extreme hiking, on four-wheel camping adventures, or restoring antique classic cars.

Leah Vaughan
Leah Vaughan
Accounting Clerk & Administrative Coordinator - Tucson

With 25 years in the industry, Leah came aboard the Copper State team in 2015 and has already made a positive impact in the corporate offices in Tucson. In addition to her Accounting Clerk & Administrative Coordinator role, she also processes accounts payable transactions and coordinates all company travel.

“I love the Copper State family. Everyone has made me feel very welcome in my short time here.”

Leah is married with three daughters, one grandson, and one granddaughter on the way. She enjoys time with her family, reading, car racing and shopping.

Michelle Murray
Michelle Murray
Senior Carrier Project Manager - Phoenix

Michelle has been involved with telecommunications for 30 years and has spent more than a decade in her role at Copper State Communications. Not only does Michelle support the Carrier Sales team, she processes and manages all carrier-type orders for services from analog lines, Internet connections, T1 circuits, and Fiber handoffs.

“I enjoy the Copper State family and being a direct part of their success and growth.”

Outside of work, Michelle spends time with her boyfriend of 8 years and their beautiful Labrador Buddy who is almost 10 years old. She also enjoys camping, PBR (Professional Bull Riding – watching not riding), NASCAR and scuba diving.

Matt Wilson
Matt Wilson
Solutions Engineer - Phoenix

Matt has 19 years in the industry and has been a part of the Copper State team since 1997. He has performed many duties, all of which have contributed to his success in his current Project Manager role. Matt focuses on the in-house gathering of new phone system programming information and develops a database to streamline the technicians’ installation. He is also the customer’s main point of contact post-sale and prior to cutting services over.

“I view this place as part of my family. Through the years, I have developed many relationships that stretch beyond business hours.”

Matt is married with two cats and two dogs. He loves to travel, hunt, camp, hike, spend time outdoors, and interact with new people.

Mike Wilson
Mike Wilson
Technical Field Manager

As Copper State’s Lead Structured Cabling Installer for almost 20 years, Mike was promoted from Cabling Sales Engineer to his current role. Mike manages all of the cable installation technicians statewide and can often be found out in the field walking job sites during the installation process. In addition to his deep industry comprehension, field engineering skills, and cabling experience, Mike has a keen attention to detail and a passion for Customer Service.

“My time at Copper State has been great. This is a friendly environment that provides challenges for those looking to grow.”

Mike is married with four kids. He likes to assist his church, be a Boy Scouts of America mentor, and takes time away for hunting and shooting.

Joan Siebert
Joan Siebert
Sales Admin
JR Aguayo
JR Aguayo
Cable Infrastructure Supervisor - Phoenix