Independent market research seems to suggest that demand for the desk phone is declining, for obvious reasons. The birth of the Internet, the cell phone, and email are factors that seem to render the desk phone obsolete. However, there are a number of reasons why businesses should not yet do away with their desk phones.
A Traditional System with a Modern Touch
There are inherent features of the desk phone that still serve the internal communications needs of enterprises. At the same time, the office telephone is evolving, and the following innovative features can be integrated into it as the business grows.
Extension Dialing. Also called direct inward dialing (DID), extension dialing enables employees within a company to call each other directly. Telephone service providers offer three-, four-, and five-digit dialing depending on company needs. The company can use multiple extensions without paying for new lines.
Call Forwarding. This feature increases the availability of employees even when they are out of the office. A call can be forwarded to an employee’s cell phone or to a series of numbers until it gets answered. This allows employees to travel or take client calls without the risk of missing an important call.
Unified Communications Center. Email, instant messaging, text messaging, and other collaborative capabilities can be integrated into office phones. Some well-known service providers also offer special tools to help locate a called party and send an alert to the caller as to the called party’s whereabouts.
Doubles as a Mobile Device. Wireless desk phone models provide the features of a desk phone with the convenience of a cell phone. This allows the user to move freely within a building while still able to send and receive calls, chat, or send instant messages.
Technology does not always follow a predicted path. The death of the desk phone has long been anticipated, but one wonders why many can still be seen on top of office desks and in homes. As long as there are offices and office-based employees, the desk phone is here to stay.