Unified communications (UC) has gone mainstream and continues to evolve to keep pace with changing technology trends. A truly unified communications strategy is geared toward collaborative activities that provide real and relevant business value in order to meet present and future expectations.
It is not easy to predict the future of UC, but there are clear trends within the UC space that will help companies steer their businesses in the right direction. The following trends are changing how business professionals communicate, potentially altering the way companies deploy unified communications and collaboration (UCC) technology.
All Roads Lead to the Cloud
Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Web Real-Time Communications (WebRTC), and other cloud-based UCC solutions are dominating enterprise conversations. UCC is also going more social, with vendors incorporating social features in their products to provide a more versatile platform for employees to collaborate.
Enterprises Are Going Mobile
Fliplet, a company that helps companies build their own apps, shares a compilation of past, present, and future mobility trends that are pushing enterprises to embrace mobile:
- The number of mobile workers was expected to reach 1.3 billion in 2015
- Each mobile employee gains six additional weeks or $5,114 worth of extra work per year
- More than three billion devices will be sold in 2017
- 100% of customer-facing apps and 75% of employee apps will be incorporated in mobile devices by 2017
- Enterprise mobility is going to be as ubiquitous as the Internet itself
Citrix gives its own take on relevant happenings in 2015 that continue to drive the rise of mobility:
- 61% of workers work at least partially outside the office
- An employee uses at least three devices for work
- The number of enterprise mobile devices rose 72% from 2014 to 2015
Clearly, employees increasingly expect to work from anywhere at any time. Enterprises must find unified communications and collaboration solutions that address this need.
Consolidate, Customize, and Simplify
Integrated systems work well in a unified communications and collaboration-focused setting. Enterprises are essentially building their own unified communications platforms by opting for bundled services that include all the components of unified communications. Further, customization allows enterprises to make or remove add-ons as needed. Unified communications is a continuing need that requires dynamic features.
The current unified communications market is cluttered with a glut of vendors, developers, and suppliers, making the buying process complicated and collaboration among employees difficult. Managing interoperability can also be challenging, too. An effective unified communications system is one simple platform with single logins, uniform tools, and centralized interfaces for all applications.
Enterprises need to pay attention to current trends that will help shape a robust unified communications strategy. The future of unified communications is simple, customized, consolidated, and mobilized in a cloud environment.
If you are ready to learn more about how you can improve your unified communications system, please contact us for a free consultation session.