When it’s time to update communications, most enterprises will consider both Voice over Internet Protocol (VoIP) and Unified Communications as a Service (UCaaS). The two are not opposites, but rather two different levels of service along the same spectrum of Internet-based communications tools. The choice between VoIP and UCaaS generally depends on the needs of… Read More
Whether you’re a new business determining what kind of phone system you should select or you’re evaluating the possibility of updating the phone system at an existing company, the choices may boil down to either Primary Rate Interface (PRI) or Voice over Internet Protocol (VoIP) delivered through Session Initiation Protocol (SIP) trunking. PRI is essentially… Read More
The evolution of technology in the telecommunications space continues to point to change. The systems you put in place are quickly outdated and your competition will continue to be one step ahead of you simply because you’ve made significant investments in legacy systems. But does a move to the cloud always mean a competitive advantage,… Read More
Choosing the right voice system for your business is critical for success. Careful consideration should be taken before deciding which option works best for your company: hosted VoIP or an on-premise system.
Enterprises looking for ways to cut costs, improve the customer experience, and drive productivity often consider updating their phone systems to a cloud-based service. With any technology decision, there are acronyms and new terms that require navigation. When it comes to phone service, SIP trunking and IP trunking are two that need defining. SIP trunking… Read More
Unified communications presents a wealth of benefits for improving collaborative capabilities, saving money on travel, and experiencing better voice quality. To get buy-in from your organization’s decision makers, you may have to overcome some reservations about the cost. The switch from a PBX system often results in extensive savings, but your best approach for getting… Read More
By now, the ShoreTel and Mitel merger is widely known, and the legal and financial process of Mitel acquiring ShoreTel is now complete. Copper State Communications expects to support ShoreTel systems and investments for many years to come. We don’t anticipate any significant changes to our ability to supply and support the ShoreTel platform, and… Read More
ShoreTel and Mitel have a prospective merger in the works, with Mitel potentially acquiring ShoreTel. The process is underway at this time, but Copper State Communications still expects to support ShoreTel systems and investments for many years to come. We don’t anticipate any significant changes to our ability to supply and support the ShoreTel platform… Read More
The business technology landscape in Arizona is thriving. 2017 is the 20th year of Ranking Arizona, which recognizes companies voted as the best of the best across a variety of categories. This year, Copper State Communications showed up big in the results. How did Copper State rank in Arizona? The company was the only of… Read More
Despite all the modern advances in communications technology, businesses will always need voice connectivity. Every solution has its benefits and drawbacks. Educate yourself on the pros and cons of each to determine which voice solution is right for your business.