The continuing confluence of market realities has changed the way managed services is delivered. Customers are shifting to new ways of procuring, consuming, and managing technology. Converging services is an emerging trend in the managed services market intended to bridge the gap between fast-paced technology and the ability of customers to adopt and consume technology.
Managed Services: Not Just About the Storage and Maintenance of Computing Resources
Traditionally, customers buy their technology requirements from different vendors and service providers, creating a network of diverse devices and technologies that are often complex to manage. Managed services came into being to address the need to manage divergent networks and systems. It includes services performed by third-party providers onsite and offsite to help the customer improve operations and cut expenses.
The modern context of managed services goes beyond storage, monitoring, and maintenance. The digital world has created a transformation that requires businesses to have the resources, skills, and tools to achieve business agility. Few businesses can meet these requirements on their own, and many are turning to managed services for a fast IT approach to meet that need.
Software as a Service (SaaS) was one of the first managed services. Since then, customers have leaned toward managed services solutions, ranging from network, application, and backup to recovery management services with a pay-as-you-use pricing model.
Bundling Managed Services
Bundling managed services offers customers various defined services in an all-in-one solution at an agreed price. For instance, bundling a backup and disaster recovery (BDR) solution with a SaaS offering instead of purchasing the two services separately will save customers time and money.
When there are too many vendors and providers managing the IT network, businesses may not be getting adequate care and attention for their infrastructure. Working with one proficient partner can simplify maintenance and administrative tasks and save costs for the business.
Converging Service Delivery
Managed services is nothing without efficient delivery. Many MSPs are leveraging a shared delivery system where the professional and support services crew combines with the managed services team for a more comprehensive delivery of the services.
Other providers incorporate a program management office (PMO) to ensure that the services are delivered on time, within budget, and with minimum surprises. It gives the customer the ability to measure project success more effectively.
Managed services is expected to deliver positive, meaningful business transformation. Visit us at Copper State Communications
to learn how we can assist with your managed services needs.